Case Study: losing touch with a commercial insurance broker
Posted on 17th September 2020 at 16:38
We were contacted by the finance manager at a large UK company to review their insurances, which were coming up for renewal.
The company’s finance manager was disappointed that their usual broker had not been in touch, especially frustrating as the pandemic has been such a difficult time.
Following a trusted recommendation that, as a growing independent insurance broker we could support a company of their size, the finance manager got in touch, explaining their predicament.
The team at HI Commercial read through policies that had been placed with another broker and performed an in-depth review of the risk information.
Numerous errors were found in the cover - gaps that had not been identified previously and would expose this organisation to additional risks.
The original commercial broker had not been in contact with the finance manager to do any form of review, and the company had also lost contact with the person at the brokers who had arranged the policies.
Instead they wanted to deal with a local broker they would be able to trust, to provide professional advice for their business.
HI Commercial provided quotes for this company, ensuring sufficient cover was included.
The finance manager had been surprised in relation to these areas of concern and told us they felt much more confident with our service and the well-rounded approach.
This shows that businesses do want that personal touch for commercial insurance.
The insurance review process is essential to any business, for the broker to identify issues and also provide valuable expertise.
If your broker has not been in touch and your renewals are due, we’d love to hear from you.
If you are not sure about your commercial insurance policies, please call HI Commercial on 01482 247477 for peace of mind that you will be protected at all costs. At your service, at your side – commercial insurance with a personal touch.
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